Telephone Triage: Best Practice and Systems for Telehealth Nursing

Objectives: Define "telephone triage" and its related terminology. Discuss the components of a high-quality telephone triage system. Summarize the essential aspects of good communication required for telephone triage. Identify how telephone triage decision-making is influenced by rules of thumb, distractors, and cognitive biases. Describe mnemonic tools used in patient and symptom assessment. List the essentials of safe, effective, and appropriate documentation specific to telephone triage care. Discuss patient disposition and the use of telephone triage guidelines. Summarize common risk management issues in telephone triage practice.

Description: Components of telephone triage systems, essential aspects of communication, decision-making, tools for patient and symptom assessment, documentation, guidelines, and risk management issues.